What is the meaning of 316 in the name 316CONCEPTS?
316 is derived from the term 316L which is one of the highest grades of stainless steel, the L meaning low carbon. It is guaranteed never to rust, change color or tarnish. However like other metals and precious metals it can be scratched. It is the same material used in the manufacture of surgical instruments. You get the look of white gold, platinum and silver without the price of gold and platinum and the tarnishing of silver.
Where is 316CONCEPTS.COM located?
We are located in Miami, Florida, USA, one of the trendsetting fashion capitals of the world.
Do you have retail outlets?
We have five retail outlets located in some of the trendier malls in South Florida namely Southland mall, Shops at Sunset Place, Miami International Mall, Westland Mall and Broward Mall.
Are all items on the website in stock?
All items on our website are in stock and available for shipping. Once our inventory for a particular item reaches 0 it is automatically removed from the website.
What is the delivery time once orders are placed?
Orders are usually shipped from our warehouse within 24 hours once payment is received. On rare occasions due to circumstances beyond our control such as bad weather etc. there might be delays in shipping. Once your order leaves our warehouse the in transit time is beyond our control.
What are your shipping methods?
We use UPS Ground for shipping within the Continental USA. For Canada we use UPS Standard. For other international destinations we use USPS First Class Mail. If another method is preferred please send us an email at
customerservice@316concepts.com and we will quote on your alternate shipping method.
Do you ship to international destinations?
We ship to most destinations worldwide. However there is a shipping cost associated with shipping overseas. We will provide all necessary Customs documentation for overseas destinations as required for each location. It is not our policy to issue invoices of lower values for Customs purposes. Purchaser is responsible for all tariffs, duties, taxes and destination charges in their home country.
What are your shipping and handling charges?
| Continental USA: |
|
$10.00 UPS Ground |
| Canada: |
|
$15.00 UPS Standard |
| All other destinations: |
|
$15.00 USPS First Class Mail |
What are your office hours?
Our office hours are from 9:00 A.M. to 5:00 P.M. Eastern Standard Time.
How can you be contacted?
We can be contacted in a number of ways. 1. By sending an email to
customerservice@316concepts.com. 2. By filling out the form in the CONTACT US link on our website and 3. By phone: Toll Free from within the US and Canada at (866) 558 2410 and for international customers at (305) 260 6390.
Do you have Spanish speaking representatives?
Yes, we have Spanish speaking representatives standing by to answer your calls from 9:00 A.M. to 5:00 P.M. Eastern Standard Time.
